The Olympic Sports and Camp Operations Volunteer Intern will work directly with the Assistant Director of Olympic Sports and Camp Operations to provide support for Men's and Women's Cross Country/Track & Field and Men's and Women's Tennis.  This position will also serve an integral role in all operational aspects of camp administration.  This volunteer internship will provide an individual with a significant learning experience through a wide range of aspects pertaining to the day-to-day operations of a NCAA Division I Intercollegiate Athletic Department. 

 

 

APPLICATION INSTRUCTIONS:  Please include a cover letter, resume, and three references with your application.  Please submit all application materials via email to olympic.sports@berkeley.edu. 

 

A. Olympic Sports Operations:
   o Provide day-to-day operational support to Track & Field and M/W Tennis.  This may include, but is not limited to:
   o Assisting coaches with athletic event planning and execution
   o Coordinating special events
   o Assisting with developing and executing marketing plans
   o Communicating with alumni and friends of the programs
   o  Troubleshooting issues that coaches encounter both within the department and with external constituencies
   o Assisting with budget development and management
   o Preparing paperwork for purchasing and/or travel reconciliation
   o Serving as a liaison between coaches and department staff (e.g. Facilities, Event Management, Business and Finance).

 

B. Camp Operations: Duties include, but are not limited to:
   o Customer Service - respond to all phone, email, and fax inquiries from parents and campers, communicate with IA Department coaching staff on all camp related information and frequently asked questions
   o Administrative Support - process mail and fax enrollments, create and distribute camp information packets, compile sport specific camper information lists, create rooming lists
   o Marketing - update website content, manage camp website listings, handle email communication, distribute print camp publications
   o Camp Enrollment Software - will be trained to use software to answer customer inquiries, lookup camp related information, run reports, and track camp data
   o Operations - First day of camp check-in duties (check-in set-up, signage, greeting participants, collecting forms, handling payments, distributing camp information reports and emergency contact information, check-in take-down)

Candidate must be proficient in Microsoft Office and web based applications.

We are currently seeking an Assistant Director of Stewardship who will work within the department's Development Office. 

 

The Assistant Director of Stewardship manages writing and communications stewardship activities within the Athletic Department to ensure that all donors receive appropriate recognition of their giving level, with a special focus given to the department's special donor groups and create detailed compelling proposals that will be used to raise funds for the Athletic department. He/she will manage the communications library/cases for support materials for all of the fundraising initiatives within the Athletics Department, manage and write donor reports, liaise with the University on central stewardship reports and integration. In this capacity, the Assistant Director of Stewardship will also manage the stewardship plan for multiple groups that engage on an annual basis with the department and create custom reports on an ongoing basis for various purposes leading to  the success of the department's overall fundraising and stewardship goals.

The Athletic Turf  Specialist will work independently to maintain and prepare sports and recreation field and court venues for athletic events.  Additionally, in the absence of supervisory staff, the Lead Gardener Specialist may be responsible for coordinating and leading work crews to ensure that all fields and venues are maintained and cared for as necessary. 

A. High Performance Turf and Field Maintenance
• Maintain grass sports fields ranging from high performance turf to recreational "park" turf.  Mow, fertilize, seed, aerate, verticut, edge, weed, and grade.  Implement preventive and ongoing maintenance schedules based upon type of turf, soil, irrigation and drainage, micro-climate as well as turf conditions related to soil nutrients, fungus, pests, etc.   Maintenance schedules include daily mowing and irrigation and periodic aeration, fertilization, etc.
• Prepare and maintain high-performance synthetic rubber  infill surfaces to a high standard. Adjust practices to maintain surface grades and remove large and fine debris with dedicated specialized sweeping equipment. Manage high capacity irrigation systems to adjust surface temperatures for practice and competition . remove and sterilize localized contaminants.
• Prepare soil surfaces utilized in baseball, softball or track & field venues.  Blend the appropriate mixture of sand, clay, and other soils to provide suitable surface in areas such as pitcher's mound, home plate, long jump pit, etc.  Wet, scarify, drag, etc. on regular basis. Broom clean seams (grass meets turf) to prevent build-up and untrue playing surface
• Develop and execute plans for field repair.  Repair and revive damaged turf through divot replacement, overseeding, removal of dead grass and sod.   Carry out seasonal re-construction of worn areas through turf removal, rototilling, addition of soil amendments, grading, and installation of plant material (seed or sod).
• Operate field equipment including ride on mowers, tractor, roller, sweeper, etc.
• Operate all ride-on and hand held power equipment required for the maintenance, renovation and repair of  collegiate facilities. Including professional reel and rotary mowers, tractors and implements, sweepers, utility vehicles etc. Also Forklifts and Aerial lifts as necessary to maintain facilities and prepare for events.
• Apply pesticides through backpack and/or boom spray applications to control weed, insect and fungal problems with supervisory direction.

 

B. Irrigation
• Repair and maintain irrigation systems including the control box, circulation pipes, drain pipes, valves, and heads.  Clean  valve boxes, complete head adjustments, and maintain level surface around heads.

 

C. Event and Competition Preparation
• Prepare competition and practice venues.   Play surfaces include grass, synthetic turf, tennis courts, and soil areas.
• Survey and line fields for competition and practice.  Utilize chalk and/or paint depending upon surface (grass, synthetic turf, soil).  Adjust field marking as necessary to reduce wear.  Paint end zones, logos (e.g. script CAL, Pac 12, NCAA logos) through use of stencils and grids. 
• Prepare grasses according to weather conditions and coach's specifications.  Adjust irrigation, mowing, and other maintenance schedules to meet optimum play or practice conditions.
• Prepare soil areas for game and practice.  Wet, scarify, and drag as requested.  Adjust playing surfaces during games (baseball/softball drag, sod squad).
• Prepare spectator areas including clean up of bleachers, restrooms, and other amenities.  Police areas for refuse and litter.  Vacuum or blow hardscape.
• Provide logistical support to television or radio crews.
• Serve as liaison with external groups conducting events at various facilities.  Meet with organizers and execute plans for set-up, takedown and the event.
• Transport Field and Sports Equipment between venues using Flatbed trucks as needed.

 

D.  Landscape and Turf Maintenance
• Perform general landscape tasks for both athletic and recreation areas (Golden Bear, Strawberry Canyon, RSF, Haas Pavilion, Evans Diamond, Edwards Track).  Work includes planting, weeding, cultivation, ground cover pruning, vine and shrub pruning, mulching, leaf pick-up, tree trimming (up to 25 feet), brush pick-up and chipping, mowing, edging, and blowing clippings off landscape.  Clean drain covers and catch basins.  Hillside maintenance including brush, weed cutting, and litter pick-up.
• Pick up and remove litter and debris. Empty trash boxes and remove posters, flyers, and graffiti from structures and facilities on a daily basis.
• Vacuum, blow, clean up, paint, and remove graffiti on astroturf and tennis courts.

 

E.  Exterior Facility Maintenance Work and Recordkeeping
• Minor repairs to fences, gates, chains, picnic tables, benches, storage cabinets, pool equipment, and fountains.
• Repair and/or replace equipment items such as sport nets, goals, etc. 
• Maintain tools and equipment in clean safe manner and log all use as required.

 

F.  Supervision/Teamwork
• Coordinate work crews and work tasks as necessary.  Help workers or supervisors solve work problems.
• Ensure safe working conditions and implement health and safety policies, and as appropriate, personnel policies in the daily work setting.
• Communicate with other staff and the general public in a professional manner, and be a positive public relations influence for the unit and the entire department.
• Other duties as assigned.

• Working knowledge of Pac 12 and NCAA rules as applied to competition turf and venue regulations.
• Experience working in a fields/grounds position at another University.
• QAC  Qualified Applicators License
• AA or BS degree in sports turf management or related field

The Athletic Groundskeeper will maintain both practice and competition sports fields and courts for the Athletic Department's intercollegiate sports programs.  These include high performance turf and synthetic surfaces as well as tennis courts and landscaped areas.   The incumbent will also provide significant support for student athletes, coaches and spectators through the preparation of playing surfaces, athletic equipment, and fan amenities.

A.  Landscape and Turf Maintenance
• Maintain grass sports fields ranging from highest quality "specialty" turf to recreational "park" turf.  Mow, fertilize, seed, aerate, verticut, edge, weed, and grade.  Implement preventive and ongoing maintenance schedules for turf based upon type of turf, soil base, sub-surface drainage, micro-climate, irrigation, and turf conditions related to soil nutrients, fungus, pests, etc.  Maintenance schedules include aeration, fertilization, mowing, etc.
• Construct and/or repair grass surfaces through demolition of area, rototilling, addition of soil amendments, grading, and installion of plant material (seed or sod).  Maintain and/or revive damaged sports turf through repair of damaged area (remove divots, fill holes), and use of continuous overseeding program.
• Repair irrigation systems including the control box, circulation pipes, drain pipes, valves, and heads.  Clean head and valve boxes, complete head adjustments, and maintain level surface around heads.  May include minor plumbing, welding, and electrical.
• Prepare soil surfaces such as baseball/softball infield and mounds or for track and field events.  Blend appropriate mixture of sand, clay, and other soils to provide appropriate surface in areas such as pitcher's mound, home plate, long jump pit.  Wet, scarify, drag, etc. on regular basis. Broom clean seams (grass meets turf) to prevent build-up and untrue playing surface.
• General landscaping of both athletic and recreation areas (Evans Diamond, Edwards Track, Golden Bear, Haas Pavilion, Levine-Fricke, Spieker Pool, Spieker Plaza, Student Athlete High Performance Center, Strawberry Center, Witter). Work includes planting, weeding, cultivation, ground cover pruning, vine and shrub pruning, mulching, leaf pick-up, tree trimming (up to 25 feet), brush pick-up and chipping, mowing, edging, and blowing clippings off landscape.  Clean drain covers and catch basins.  Hillside maintenance including brush, weed cutting, and litter pick-up.
• Pick up and remove litter and debris. Empty trash boxes and remove posters, flyers, and graffiti from structures and facilities.
• Vacuum, blow, clean-up, paint, and remove graffiti on astroturf and tennis courts.
• Prepare and maintain high-performance synthetic-infill surfaces to include grooming and sweeping with dedicated specialized field equipment. Operating high capacity irrigation systems, removal and sterilization of localized contaminants.
• Apply Pesticides through Backpack applications to control weed, insect and fungal problems with supervisory directions.

 

B.  Event Competition and Preparation
• Prepare competition and practice venues for use including grass, synthetic turf, tennis courts, and soil areas.
• Prepare grass according to weather conditions and coach's specifications.  Adjust irrigation, mowing, and other maintenance schedules to meet optimum play or practice conditions.
• Prepare soil areas for game and practice.  Wet, scarify, drag as requested.  Adjust playing surfaces during games (baseball/softball drag, sod squad).
• Prepare spectator areas including clean-up of bleachers, restrooms, and other amenities.  Police areas for refuse and litter.  Vacuum or blow hardscape.
• Survey and line fields for competition and practice.  Involves use of chalk and/or paint depending upon surface (grass, synthetic turf, soil) and weekly adjustments to reduce wear.  Paint through grid system, end zones and logos (e.g., Pac-12, NCAA), etc.
• Provide logistical support to television or radio crews.
• Serve as liaison with external groups conducting events at various facilities.  Meet with organizers and establish plan for set-up, take-down and execution of competition.  Coordinate and complete support and logistics for all events (collegiate and external) at Edwards Track.

 

C.  Exterior Facility Maintenance Work and Recordkeeping
• Repair fences (minor welding), gates, chains, picnic tables, benches, storage cabinets, pool equipment, fountains (minor plumbing).
• Repair buildings and equipment including light plumbing, minor electrical, minor mechanical, and minor carpentry.  Perform minor painting and cleaning when necessary.

• Repair and/or replace equipment items such as sport nets, goals, hammer cage, backstop, etc. 
• Maintain tools and equipment in clean safe manner and log all use as required.

 

D.  Leadership/Teamwork
• Oversee student maintenance workers and work crews.  Provide leadership to student work groups in completing work.
• Ensure safe working conditions and implement health and safety policies, and as appropriate, personnel policies in the daily work setting.
• Communicate with other staff and the general public in a professional manner, and be a positive public relations influence for the unit and the entire department.

• Experience working and maintaining sports fields, golf courses, public parks, landscaping, etc.
• Experience operating grounds and landscape equipment such as mowers, weedwackers, blowers, etc.

The Assistant Director of Compliance will oversee the department's recruiting, student-athlete official visits, NCAA eligibility center academic evaluations, the national letter of intent program, travel manifests, and professionalism issues from a NCAA compliance perspective.

A. Recruiting:
   • Monitor the recruiting activity of prospective student-athletes by coaches
   • Approve all official visits
   • Evaluate transcripts of all prospects
B. Financial Aid:
   • Monitor financial aid issues as related to student-athletes
   • Coordinate the process of reviewing and revising all athletically-related awards
   • Coordinate the amount of aid for continuing student-athletes with head coaches
C. Awards and Benefits:
   • Oversight and approval of the awards program for student-athletes
   • Approve all requests for donations
D. Playing and Practice Seasons:
   • Work with coaches on their playing and practice season reports
   • Approve coaching limitations, schedules, countable hours and summer league competition
   • Approve all team travel
E. Camps and Clinics:
   • Monitor all institutional camps/clinics for compliance with NCAA and institutional rules and regulations
   • Approve all brochures and advertisements for publication
   • Collect athletics director approval for student-athlete employment
F. NCAA and Pac-12 Interpretations:
   • Provide interpretations on NCAA and Pac-12 rules to coaches and staff
   • Maintain up-to-date knowledge of NCAA bylaws and their interpretations
   • Keep current on NCAA, Pac-12, and University of California policies regarding athletic rules, including researching interpretations and precedents
   • Maintain the interpretations database
   • Participate in annual team compliance meetings
G. Violations:
   • Conduct preliminary investigations and report findings on all potential violations
   • Write violation reports to the Pac-12 Conference

• Bachelor's degree or equivalent  training/experience
• Thorough knowledge of program activity and best practices
• Highly developed problem-solving skills
• Ability to multi-task and to work with frequent interruptions
• Effective listening skills
• Highly effective verbal and written communication skills
• Must be proficient in the use of basic computer applications.
• Effective customer service skills
• Three years experience in Division I Athletics Compliance or equivalent
• Advanced working knowledge of NCAA Division I and Pac-12 policies, rules and  regulations

Involves the selling of tickets to athletic events on campus to increase revenue, attendance and atmosphere at the games.  Involves analyzing audiences and identifying prospective customers through referrals, lead generation, and prior purchasing history.  This position is a critical component to increase revenue and donations tied to ticket sales.

• Coordinate selling plans and promotional materials designed to promote awareness of athletic events.  Sell football and basketball season tickets, mini plans, and group tickets through outbound phone calls, emails, and in person appointments.  Includes calling current and past customers to upgrade or sell tickets as well as generating sales from new customers.  Conduct 75-100 outbound sales calls per day.
• Proactively seek referrals from existing customers for ticket sales and donations.
• Provide detailed information to prospective clients about the organization's products and services, pricing options, promotional opportunities, and other aspects of the products/services. Manage prospect leads and customer interaction through the sales process within Customer Relationship Management and/or Paciolan database.
• Research and analyzes new and innovative methods for generating sales revenue through outreach and develops implementation proposals.   Achieves or exceed sales goals while delivering high level customer service.
• Build relationships with outside (non-campus affiliated) companies and organizations.  Also works closely with internal units, such as Ticket Operations and Development to achieve sales and prospecting goals.

The Associate AD - Ticket Sales, Marketing, and Service will be responsible for the oversight and management of the outbound tickets sales team, ticket operations, customer service/customer retention, and marketing for Cal Athletics. This position will be expected to meet or exceed annual ticket sales goals while working closely with the Associate AD of Revenue & Business Strategy and our Bear Backers/Development Office to identify new sources of revenue. The Associate AD will also be responsible for leveraging our Corporate Partner resources with IMG to enhance ticket sales, customer service & retention, and marketing efforts.

 

The Associate AD will be responsible for the marketing and selling of tickets to athletic events and donations tied to seats. His/her responsibilities will also include the analysis of identified constituencies/audiences and the development of programs, services, and outreach to meet identified needs and influence public perception.  This may involve "brand" development or enhancement and will involve working with the media (press, television, radio).  This position oversees the sales and customer service/retention strategy, which is designed to exceed set goals in annual ticket sales revenue.  Responsibilities also include the development of marketing plans, advertising strategy, media buying, outbound sales staff efforts, in bound sales plans, social media and database marketing. Furthermore, this position will develop and manage customer service programs designed to improve customer sales retention and deliver consistently positive service to various stakeholders both internal and external. This position oversees the Ticket Office Operations team tasked with providing backend ticket/systems operations for ticket sales on the phone, on the web, in person and at athletic events.

• Bachelor's degree in related area or equivalent training/experience.
• Strong knowledge of current and emerging industry requirements and best practices in areas of Ticket Sales, Ticket Operations and Customer Service and marketing.
• Strong skill in strategic planning, to effectively organize resources, establish priorities, and achieve desired results.
• Strong skill in leading and managing staff including selection, training, evaluating and mentoring staff at all organizational levels; skill in taking corrective action with staff as required.
• Strong interpersonal communication and political acumen skills, including advanced skills to effectively represent the campus with other internal and/or external constituencies.
• Strong market research, analytical, and problem recognition/avoidance/resolution skills.
• Strong skills to produce results and achieve predetermined goals within budget and time constraints.
• Strong knowledge of applicable campus policies and state and federal laws regarding copyright and other licensing issues.
• Leadership/management experience, including skills to lead, direct, mentor, evaluate and motivate staff.
• Knowledge of applicable NCAA and Pac-12 rules and regulations.

• Master's degree in a related field.

Involves providing customer relations to current Cal Athletics customers with the goal of improving customer retention rates with regard to ticket sales.  This position requires active communication to current customers, soliciting their feedback on ways to improve their experience.  During ticket renewal times, the customer relations staff will proactively reach out to customers who have not renewed their tickets. 

• Implements customer retention programs, events and communication strategies designed to inform external constituencies of ticketing opportunities for Cal athletic events.   Constituencies may include the general public, prospective students, parents, alumni, donors, and/or campus visitors.
• Provides front-line customer relations to the general public, prospective students, parents, alumni, donors, and/or campus visitors and answers routine inquiries, including questions received over the phone, in person, through email, or on-line via the internet.
• Answers inbound ticket sales inquiries along with addressing ticketing issues and answering game day related questions.   Provides superior and professional customer relations to all current group leaders, season ticket holders, and potential customers by understanding the needs and making the appropriate recommendations to exceed their needs. 
• Works to up-sell general and single game inquiries into mini plan, season ticket or group sales when appropriate. 
• May research various topics and gather relevant data to inform strategic communication plans. Manages and builds relationships within a portfolio of customers including season ticket, mini plan and group customers along with gaining referrals. Responsible for communication of annual renewal of football and men's basketball season tickets including implementation of renewal events, mailings, and strategy. Works closely with Ticket Sales unit to provide new sales ideas, benefit programs, engagement with fans, and to discuss best practices.  Shares inbound leads with Sales team to initiate follow up contact to close potential sales. 
• Coordinates customer relations logistics at football games, men's basketball games and special events, performing various ticket sales and service duties to include relationship building with existing season ticket holders and group leaders to assist with retention.  Serves as an expert on venue and game day information for California Memorial Stadium and Haas Pavilion.
• Maintain records of leads and service issues in Customer Relationship Management Tool.